troubleshooting and repairing a computer.
Very few Windows PC problems are obvious because almost any error or problem could be caused by several
different reasons. So to make it easy, I am going to give you the first 7 steps from the list that I
would use if I were sitting at your computer. Naturally, I give my technicians this same list when they
go on a computer repair call.
1. Write down the exact problem: What is the error message? What program were you using when you first
recognized there was a problem? When did it work last and what was done since then?
2. Shut the PC down properly, if you can. If not, turn off the computer using the power button. Check
all your cables and power cords going into and out of your computer and peripherals.
Turn your PC back on. If you had to turn the PC off using the power button, shut it down properly
after Windows has stopped loading. Believe it or not this will clear up your problem a good share of
the time. If not go to the next step.
3. Make sure your anti-virus and anti-Spyware programs are both updated with the latest definitions
(if you can connect to the Internet).
4. Shut or turn off the computer again and reboot it in safe mode. This time, when it reboots, tap
the F8 key on your keyboard until you see the boot up screen (black screen with menu options in
white lettering). Using your keyboard arrow keys select Safe Mode. Press the enter key on your keyboard.
(If you cannot get to this screen, you need to call in professional help; STOP and call a technician.)
5. Once in Safe Mode, run a full virus scan and Spyware scan. If any viruses or Spyware are detected clean
them up, then reboot your computer again normally. Is it working now? If yes, congratulations!
If not continue troubleshooting.
6. Run “defrag” and “scan disk” on your hard drive. These tools are already on your computer.
Look in: Programs (all programs in Windows XP) - Accessories - System Tools
7. Run a System Restore (Windows ME & XP only). Select a date previous to when you first started having
the problem. System restore is located in: Programs (all programs in Windows XP) - Accessories -
System Tools - System Restore.
Many times these steps will solve your problem – and that will save you lots of money. It makes sense because
you’re using the same troubleshooting checklist.
Unfortunately, if you have completed the above steps but you’re still having a problem, then it’s time to call
your computer technician to repair your computer.
The Computer Lady
Patty, the Computer Lady, teaches her clients how to fix, protect and make their computers last. She's been doing that for over 11 years. Questions? Write: patty@fix-and-protect-your-pc.com or visit her at: www.fix-and-protect-your-pc.com/fix-your-pc.html
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